Lynn Townsend

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Lynn Townsend is a dynamic consultant with a passion for driving organizational impact through strategic process improvement, customer service excellence, team development, and effective communication. Over her accomplished career, Lynn has been a founder, Fortune 500 manager, award-winning author, communications professor, and a catalyst for culture change in the manufacturing sector.

Lynn began her career at Kellogg Company, where she facilitated product launches and production enhancements across 12 manufacturing facilities. She later advanced into consumer data analysis and communications management, cultivating loyalty programs and delivering actionable insights. As a corporate trainer, Lynn has excelled in analyzing organizational culture, developing leadership programs, and initiating retention strategies.

Lynn serves on the Business Roundtable Board of Directors in Kalamazoo, MI, and has previously held leadership roles on a private K-12 School Board, Purdue University Foods & Nutrition Alumni Board, and as a member of the Institute of Food Technologists and Society of Consumer Affairs Professionals.  She holds a bachelor’s in Food Science from Purdue University and a master’s in Organizational Communication from Western Michigan University.

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